OUr Services
Our work is facilitated by experienced team members appropriate to your needs: relevant consultants and leadership facilitators with accreditation from the International Finance Corporation (IFC) whose governance/board leadership curriculum is at the core of our work.
BOARD EVALUATION
Our context for Board Evaluations is part of the good governance programme. An excellent starting point for proactive transformation, obtaining and setting a status benchmark which can subsequently be referenced.
PERFORMANCE ASSESSMENTS
Individual and Peer review of Board members enabling team building and appropriate development for strengthening board performance.
STRATEGY SESSIONs
Strategy alignment lies at the very heart of Doing the Right Things and deserves specific, deliberate focus by the board and management; they can then be assured of synergy as management proceeds to Do the Things Right
COMPLIANCE FRAMEWORKS
We bring a project management approach to the minefield of compliance, working with you to create a process that inculcates compliance matters into management processes for effectiveness.
POLICIES
The generation of policies is not abstract, and their integration into the day to day culture are crucial to the success of quality assurance at all levels of the organisation. We work with you on this in the context of the standards you have set to achieve, and implementation programmes.
RISK MANAGEMENT
Scanning and Planning are key roles for board oversight. All industries and companies must have appropriate processes to identify, plan for and position risks. Risk management planning and policy documentation are a useful service we deliver
Training
We conduct a variety of courses, workshops, and learning events for board and management designed to grow the capacity, providing a valuable forum for directors to reflect on their leadership skills in an interactive environment. The focus is on exploring new ways to approach the roles and decision making. Course structure and duration vary, generally arising from observed needs, whether from formal assessments or as identified by our interactions. Training can be on-site, on location, or any combination that will effectively deliver the greatest benefits.
LEADERSHIP DEVELOPMENT
We recognise the importance of sound leadership training as a continuing need to groom future leaders who inculcate the right principles and can ensure continuity of resources in pursuit of the vision. Partnering with institutions and other consultants we are able to provide a development programme linked into corporate mission and quality goals for long term success.
RECRUITMENT
Personnel and human resource support is an important element of overall business improvement; we are able to integrate this with the strategic intent of governance and quality requirements and integrate people and teams for greatest effect. The design and implementation of performance assessments ensures regular monitoring of performance and individual contribution to the whole.
QA PLANS
From health care to hospitality the preparation of carefully considered and implemented quality assurance plans ensures all elements are integrated: customer (including guest & patient care) standards, health and safety, monitoring systems for quality, accreditation (star ratings) for whole business assurance.
POLICY AND ADVOCACY
Advocacy is a major influencer of the business environment and the work that associations and companies do with governments and agencies set the framework for business. We contribute to thinking on strategy and content based on governance and quality knowledge to make effective contributions in this space
Business Process Improvement
A structured methodology and a systems approach are vital to success of a transformation project; to redesign existing operations and achieve substantial business improvement. Addressing the root causes of concerns, and business process mapping help realise quick course corrections which are then maintained through change management. Our focus is more on the processes for success, reduction of wasted effort and time, and effective major change in business performance.